These Terms and Conditions govern your use of the 356 Juan platform. We've written them as clearly as possible so every Filipino player knows exactly where they stand. Please read them before you create an account or place any bets. By registering with 356 Juan, you agree to be bound by these terms in full.
Six key areas every player should understand before they start.
Who can open a 356 Juan account, what information is required, and the verification process every Philippine player must complete before withdrawing.
All 356 Juan transactions are in Philippine Peso (₱). Rules for GCash, Maya, BDO, BPI, and other local payment methods — including processing times and minimum amounts.
How welcome bonuses, reload promotions, and free bets work at 356 Juan — including wagering requirements and expiry timelines written in plain language.
How wagers are placed, confirmed, and settled at 356 Juan. Covers sportsbook rules, casino game outcomes, void bets, and dispute resolution procedures.
Your responsibilities for keeping your 356 Juan login secure, what we do to protect your personal data, and how to report suspicious activity on your account.
356 Juan's tools for deposit limits, self-exclusion, and session controls. Conditions under which accounts may be restricted or closed to protect player welfare.
Welcome to 356 Juan. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "You") and 356 Juan ("we," "us," or "the Platform") governing your access to and use of the 356 Juan website located at https://356juan.com, including all games, sportsbook markets, payment systems, promotional programmes, and related services offered through the platform.
By registering an account, depositing funds, placing a bet, or accessing any part of the 356 Juan platform, you confirm that you have read, understood, and agreed to these Terms in their entirety. If you do not agree to these Terms, do not proceed to register or use the 356 Juan service.
Plain language summary: These are the rules for using 356 Juan. They protect both you and the platform. Reading them carefully before you play is the single most important thing you can do as a new member — it takes about ten minutes and it's worth every second.
356 Juan reserves the right to update or amend these Terms at any time. Where material changes are made, registered players will be notified via email or a prominent notice on the platform. Your continued use of 356 Juan after such notification constitutes acceptance of the revised Terms.
These Terms should be read alongside the 356 Juan Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement governing your relationship with the platform.
To register and use the 356 Juan platform, you must meet the following eligibility requirements at all times:
356 Juan reserves the right to request proof of age and identity at any point during the account lifecycle. Failure to provide satisfactory documentation within the timeframe specified by 356 Juan may result in account suspension and withholding of funds pending resolution.
Important: Creating an account on behalf of another person, or allowing another person to use your 356 Juan account, is strictly prohibited and constitutes a breach of these Terms regardless of consent from both parties.
Each player may hold only one active account with 356 Juan. Duplicate accounts are prohibited. If multiple accounts associated with the same person are detected, 356 Juan reserves the right to close all associated accounts and forfeit any bonus funds or pending withdrawals linked to those accounts.
When registering with 356 Juan, you must provide accurate, complete, and up-to-date personal information, including:
You agree to keep your registration information current and to notify 356 Juan promptly of any changes. Providing false or misleading registration information is a serious breach of these Terms and may result in permanent account closure without return of funds.
As part of 356 Juan's Know Your Customer (KYC) obligations under Philippine anti-money laundering laws, we may request identity verification documents at any time. Accepted documents include government-issued photo IDs (passport, PhilHealth ID, SSS/GSIS ID, driver's licence, voter's ID, or postal ID), proof of address, and payment method verification. 356 Juan handles all submitted documents in accordance with our Privacy Policy.
You are solely responsible for maintaining the confidentiality and security of your 356 Juan login credentials — your username, password, and any two-factor authentication codes associated with your account. 356 Juan will never ask you for your password via email, chat, or phone.
If you believe your 356 Juan account has been accessed by an unauthorised person, contact our support team immediately via the support email so we can place a temporary hold on the account while an investigation is conducted. 356 Juan is not liable for losses resulting from your failure to maintain the security of your account credentials.
All bets placed and transactions processed while using your correct login credentials are deemed to have been made by you, regardless of whether you personally initiated them, unless you have notified 356 Juan of a suspected security breach prior to those actions occurring.
All deposits to and withdrawals from your 356 Juan account are processed in Philippine Peso (₱ PHP). 356 Juan does not accept deposits in foreign currencies. The minimum single deposit is ₱100.
The following payment methods are accepted for deposits at 356 Juan:
Deposits from payment methods registered in a name different from your 356 Juan account name will not be accepted and will be returned. 356 Juan does not accept deposits from third parties on your behalf under any circumstances.
Deposit processing: GCash and Maya deposits are credited to your 356 Juan account within minutes of confirmation. Bank transfer deposits may take up to one business day to reflect, depending on the sending bank's processing times. If a deposit has not reflected after 24 hours, contact 356 Juan support with your transaction reference number.
356 Juan does not charge any fees for deposits. However, your payment provider may apply their own transaction charges, which are your responsibility. 356 Juan is not liable for any fees charged by third-party payment processors.
Withdrawal requests from your 356 Juan account are subject to the following conditions:
Standard withdrawal processing times at 356 Juan are as follows: GCash and Maya withdrawals for verified accounts are typically processed within 5–15 minutes during business hours. Bank transfer withdrawals may take up to one business day. During peak periods or for first-time withdrawals from a newly verified account, processing may take up to 24 hours.
356 Juan reserves the right to request additional documentation before processing withdrawal requests above ₱50,000 in a single transaction or above ₱200,000 in a rolling 30-day period. This is in compliance with Philippine anti-money laundering regulations and is not a reflection of suspicion of individual players.
If a withdrawal is returned by your payment provider due to incorrect account details provided by you, 356 Juan will credit the funds back to your platform balance. A re-submission with corrected details will be required. 356 Juan is not liable for delays caused by incorrect payment details submitted by the player.
From time to time, 356 Juan offers promotional bonuses including welcome bonuses, deposit matches, free bets, cashback offers, and other incentives to registered players. All promotions are subject to the following general terms, in addition to any specific terms accompanying each individual offer:
All bonus terms at 356 Juan are published in full on the relevant promotion page. If you have a question about a specific bonus before claiming it, contact our support team before opting in. Once a bonus has been claimed and wagering commenced, the terms in effect at the time of opt-in will apply.
All sportsbook wagers placed at 356 Juan are subject to the following general betting rules. Game-specific and market-specific rules for individual sports (including basketball, boxing, volleyball, and other events covered at 356 Juan) are available within the relevant section of the platform.
In the event of a dispute regarding a bet settlement at 356 Juan, the platform's records shall be the primary source of truth. Disputes must be raised within 30 days of the relevant event's conclusion. 356 Juan will not review disputes raised after this period.
All casino games and card games available at 356 Juan — including slots, Tongits, poker, and other titles — use independently certified Random Number Generator (RNG) technology to determine outcomes. Game results are generated randomly and cannot be influenced or predicted by the platform, the player, or any third party.
For card games at 356 Juan:
For slot games, each game's Return to Player (RTP) percentage and volatility level are disclosed within the individual game information. 356 Juan does not manipulate RTP settings beyond the configurations provided by licensed game providers.
Malfunctions in a game — including software errors, disconnection mid-round, or display errors — void any bet in progress. Where a malfunction results in a loss of stake that was fairly placed, 356 Juan will credit the stake amount back to your account following investigation. Wins displayed as a result of a clear malfunction are not paid out.
The following activities are strictly prohibited on the 356 Juan platform and will result in immediate account suspension, forfeiture of funds, and potential referral to relevant authorities:
Where prohibited conduct is suspected, 356 Juan reserves the right to suspend account access, withhold pending withdrawals, and conduct a full investigation prior to any funds being released. Players will be notified of the investigation and provided an opportunity to respond to findings before a final decision is made, except where immediate suspension is required to prevent ongoing harm.
356 Juan is committed to providing a safe and responsible gaming environment for all Filipino players. We recognise that for some people, at some points in their lives, gambling can become a problem rather than a source of entertainment. The following tools are available to all 356 Juan registered players:
To access any of these tools, visit the Responsible Gaming section of your 356 Juan account settings or visit our dedicated Responsible Gaming page. If you believe you or someone you know has a gambling problem, please seek assistance from the appropriate Philippine support services. 356 Juan staff are also trained to refer players to support resources when needed.
Our commitment: Responsible gaming at 356 Juan is not a legal checkbox — it's a platform priority. If you contact us with concerns about your gambling behaviour, we will respond with empathy and practical help, not platitudes.
All content on the 356 Juan platform — including but not limited to the 356 Juan logo, brand name, website design, game graphics, text, software, and all other creative materials — is the intellectual property of 356 Juan or its licensed content providers and is protected by applicable Philippine and international intellectual property laws.
You may access and use 356 Juan solely for your personal, non-commercial enjoyment. You are not permitted to:
To the maximum extent permitted by applicable Philippine law, 356 Juan's total liability to any player for any claim arising out of or related to the platform shall not exceed the total amount deposited by that player in the 12-month period immediately preceding the claim.
356 Juan is not liable for:
Nothing in these Terms limits 356 Juan's liability for fraud, death, or personal injury caused by the platform's negligence, or any other liability that cannot lawfully be excluded under Philippine law.
356 Juan may amend these Terms and Conditions at any time. Where changes are material — meaning they affect your rights as a player in a significant way — 356 Juan will notify registered players via email at least 14 days before the new terms take effect.
Minor amendments, such as clarifications of existing terms, corrections of typographical errors, or updates to reflect changes in Philippine gaming regulations, may be implemented without prior notice. The "Last Updated" date at the top of this page will always reflect the most recent revision.
If you do not accept an amendment to these Terms, you may close your 356 Juan account before the effective date of the new terms. Continuing to use the platform after the effective date constitutes acceptance of the amended Terms.
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising from your use of 356 Juan that cannot be resolved through our internal dispute resolution process shall be subject to the exclusive jurisdiction of the appropriate courts of the Philippines.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable under Philippine law, that provision shall be severed from the remaining Terms, which shall continue in full force and effect. The invalid provision will be replaced with a valid, enforceable provision that most closely reflects the original intent.
If you have any questions about these Terms and Conditions, need clarification on a specific provision, or wish to raise a formal complaint about any aspect of your 356 Juan experience, please contact our support team:
Email: support@356juan.com
Platform: Live chat available through your 356 Juan account dashboard
Response time: We aim to respond to all enquiries within 24 hours. Formal complaints are escalated to a senior team member within 48 hours.
When contacting 356 Juan about a specific issue, please include your registered email address, your account username, and a clear description of the matter you're raising. This helps us locate your account and respond more efficiently.
For matters related to responsible gaming, including self-exclusion requests or support referrals, you can also visit our dedicated Responsible Gaming page directly — these requests are prioritised and handled by our welfare team.
Understanding the terms is the first step toward a great experience at 356 Juan. We wrote these rules to protect you as much as to protect the platform. Once you're comfortable with them, creating an account takes about two minutes and your first deposit via GCash is instant.
18+ only. Please play responsibly. By registering you confirm you accept these Terms and Conditions.